Woman cleaning with mop

Cleaning to a Higher Standard

By Jim Harris, Sr. and Art Mitchum 

Contract cleaning companies that serve ISO-9000 customers have to be a cut above the rest. ISO-9000 companies—such as a facility that manufactures medical catheter tubes that enter the human body—must meet very high standards of operations. Plants must be certified and registered in terms of management and quality initiatives. Procedures governing equipment, products, people, and processes must be not only written down but also scrupulously implemented and monitored. This generally requires...